Privacy Policy

Our Privacy Policy

Who We Are

This privacy policy explains how Clugston International Trading Limited (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website at https://clugstoninternational.co.uk or use our services.

• Clugston International Trading Limited
• Brigg Road, Scunthorpe, Lincolnshire DN16 1BB, United Kingdom
• Email: sa***@*************ng.com

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our website or services.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we’ll post the revised policy on our website and update the “Last Updated” date above. The revised policy becomes effective immediately upon posting, and your continued use of our services constitutes acceptance of these changes.

We recommend checking this page periodically to stay informed about how we protect your information.

Information We Collect

Personal Information You Provide

When you interact with our services, we may collect the following information:

• Contact Information: Name, email address, phone number, postal address, and work address
• Account Information: Date of birth and social media profiles (where relevant)
• Business Information: Details about commercial vehicles, trailers, cars, farming machinery, and plant machinery you’re interested in sourcing
• Payment Information: Payment details and billing information for transactions
• Shipping Information: Delivery addresses and preferences
• Communication Records: Messages, enquiries, and feedback you send to us

Information We Collect Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies. We also use several Google services that may collect information about your interactions with our website:

• Google Analytics: Helps us understand how visitors use our website, including popular pages and user journeys
• Google Ads: Enables us to deliver relevant advertising based on your browsing behaviour

For detailed information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your orders and requests
• Providing customer support and responding to enquiries
• Facilitating payments and shipping arrangements
• Protecting our website from spam and automated abuse using Google reCAPTCHA v3

• Analysing website traffic through Google Analytics to identify popular pages and features
• Understanding how visitors navigate our website to improve content and design
• Troubleshooting technical issues and optimising website performance
• Remembering your preferences such as language and display settings

• Sending you information about our products and services
• Sharing relevant industry updates and promotional materials
• Collecting customer feedback and testimonials
• Delivering targeted advertising through Google Ads based on your browsing behaviour
• Personalising content based on your interests and previous interactions

• Administering your account and maintaining our records
• Enforcing our terms and conditions
• Protecting our website and preventing fraud
• Resolving disputes and addressing complaints
• Analysing website usage to improve our services

• Meeting our legal and regulatory obligations
• Responding to lawful requests from authorities

Before using your information for any purpose not listed above, we’ll seek your explicit consent.

How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Google: We share information with Google as part of our use of Google Analytics and Google Ads. Google’s use of this information is governed by their privacy policy
• Advertising and marketing agencies
• Analytics providers (beyond Google Analytics)
• Payment processors
• Data processing and storage services

These providers are contractually obligated to use your information only for the specific services they provide to us and to maintain appropriate security measures.

Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requirements
• Enforce our terms and conditions or other agreements
• Protect our rights, property, or safety, or that of our users or the public
• Investigate fraud or respond to government requests

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Active Accounts: We keep your information while your account remains active or while you continue to use our services.

Inactive Accounts: For inactive accounts, we typically retain personal information for up to seven years, though this may vary depending on:

• Legal and regulatory requirements
• The nature of our business relationship
• Legitimate business needs (such as fraud prevention or dispute resolution)

Marketing Communications: If you’ve consented to marketing communications, we’ll keep your contact information until you withdraw consent or we determine it’s no longer relevant.

Some information may be retained in anonymised or aggregated form indefinitely for statistical and analytical purposes.

Your Rights

Under UK data protection law, you have several rights regarding your personal information:

• Request a copy of the personal information we hold about you
• Receive your information in a portable format to transfer to another provider

• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances

• Object to or restrict certain types of processing
• Withdraw consent where processing is based on your consent
• Opt out of direct marketing communications

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how we’ve handled your information

To exercise any of these rights, please contact us at sa***@*************ng.com. We’ll respond to your request within one month, though complex requests may take longer.

Please note that exercising certain rights may limit your ability to use some of our services.

Security Measures

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

Our security measures include:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing systems

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security, and you provide information at your own risk.

International Transfers

Our business operations are primarily based in the UK. If we need to transfer your information outside the UK or European Economic Area, we’ll ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

Third-Party Websites

Our website may contain links to external websites not operated by us. This privacy policy does not cover the practices of these third-party sites. We encourage you to review the privacy policies of any external websites you visit, as we have no control over their content or practices.

Cookie Policy

We use cookies and similar technologies on our website to ensure it functions correctly, to analyse how visitors use the site, and to personalise your experience. Our full Cookie Policy explains what cookies are, which ones we use, and how you can manage your preferences.

Types of Cookies We Use

The table below provides a detailed breakdown of the cookies used on this website, grouped by category. It includes each cookie’s name, provider, purpose, and duration.

Managing Your Cookie Preferences

You can update your cookie preferences at any time by clicking the link above, which will bring back the cookie consent banner and allow you to adjust your choices or withdraw your consent.

You can also control cookies directly through your browser settings. Most browsers allow you to view and delete existing cookies, block cookies from specific websites, block all cookies entirely, and set separate preferences for first-party and third-party cookies. However, please note that disabling certain cookies may affect your ability to use some features of our website.

• Google Analytics: You can opt out using the Google Analytics Opt-out Browser Add-on
• Google Ads: Manage your advertising preferences through Google My Ad Centre
• Personalised Advertising: Opt out of personalised advertising by visiting the Network Advertising Initiative’s opt-out page
• Facebook Pixel: Manage your advertising preferences in your Facebook Ad Settings
• YouTube: Control your privacy settings through your Google Account

Cookie Updates

We regularly review the cookies used on our website. Both this policy and our Cookie Policy will be updated whenever we make changes to our cookie usage. The “Last Updated” date at the top of this policy reflects when it was most recently revised.

Contact Information

If you have questions, concerns, or complaints about this privacy policy, our cookie usage, or our handling of your personal information, please contact our Data Protection Officer:

We’re committed to addressing your concerns promptly and in accordance with applicable law.