Privacy Policy

Our Privacy Policy

Last Updated: 12 June 2025
Effective Date: 12 June 2024

Who We Are

This privacy policy explains how Clugston International Trading Limited (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website at https://clugstoninternational.co.uk or use our services.

Company Details:

• Clugston International Trading Limited
• Brigg Road, Scunthorpe, Lincolnshire DN16 1BB, United Kingdom
• Email: sa***@*************ng.com
• Phone: +447712674458

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our website or services.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we’ll post the revised policy on our website and update the “Last Updated” date above. The revised policy becomes effective immediately upon posting, and your continued use of our services constitutes acceptance of these changes.

We recommend checking this page periodically to stay informed about how we protect your information.

Information We Collect

Personal Information You Provide

When you interact with our services, we may collect the following information:

• Contact Information: Name, email address, phone number, postal address, and work address
• Account Information: Date of birth and social media profiles (where relevant)
• Business Information: Details about commercial vehicles, trailers, cars, farming machinery, and plant machinery you’re interested in sourcing
• Payment Information: Payment details and billing information for transactions
• Shipping Information: Delivery addresses and preferences
• Communication Records: Messages, enquiries, and feedback you send to us

Information We Collect Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies. We also use several Google services that may collect information about your interactions with our website:

• Google Analytics: Helps us understand how visitors use our website, including popular pages and user journeys
• Google reCAPTCHA v3: Protects our forms and website from spam and automated abuse
• Google Ads: Enables us to deliver relevant advertising based on your browsing behaviour

For detailed information about our use of cookies, please see our Cookie Policy below.

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Processing and managing your orders and requests
• Providing customer support and responding to enquiries
• Facilitating payments and shipping arrangements
• Protecting our website from spam and automated abuse using Google reCAPTCHA v3

Website Improvement and Analytics

• Analysing website traffic through Google Analytics to identify popular pages and features
• Understanding how visitors navigate our website to improve content and design
• Troubleshooting technical issues and optimising website performance
• Remembering your preferences such as language and display settings

Communication and Marketing

• Sending you information about our products and services
• Sharing relevant industry updates and promotional materials
• Collecting customer feedback and testimonials
• Delivering targeted advertising through Google Ads based on your browsing behaviour
• Personalising content based on your interests and previous interactions

Business Operations

• Administering your account and maintaining our records
• Enforcing our terms and conditions
• Protecting our website and preventing fraud
• Resolving disputes and addressing complaints
• Analysing website usage to improve our services

Legal Compliance

• Meeting our legal and regulatory obligations
• Responding to lawful requests from authorities

Before using your information for any purpose not listed above, we’ll seek your explicit consent.

How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Google: We share information with Google as part of our use of Google reCAPTCHA v3, Google Analytics, and Google Ads. Google’s use of this information is governed by their privacy policy
• Advertising and marketing agencies
• Analytics providers (beyond Google Analytics)
• Payment processors
• Data processing and storage services

These providers are contractually obligated to use your information only for the specific services they provide to us and to maintain appropriate security measures.

Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requirements
• Enforce our terms and conditions or other agreements
• Protect our rights, property, or safety, or that of our users or the public
• Investigate fraud or respond to government requests

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Active Accounts: We keep your information while your account remains active or while you continue to use our services.

Inactive Accounts: For inactive accounts, we typically retain personal information for up to seven years, though this may vary depending on:

• Legal and regulatory requirements
• The nature of our business relationship
• Legitimate business needs (such as fraud prevention or dispute resolution)

Marketing Communications: If you’ve consented to marketing communications, we’ll keep your contact information until you withdraw consent or we determine it’s no longer relevant.

Some information may be retained in anonymised or aggregated form indefinitely for statistical and analytical purposes.

Your Rights

Under UK data protection law, you have several rights regarding your personal information:

Access and Portability

• Request a copy of the personal information we hold about you
• Receive your information in a portable format to transfer to another provider

Correction and Deletion

• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances

Processing Controls

• Object to or restrict certain types of processing
• Withdraw consent where processing is based on your consent
• Opt out of direct marketing communications

Complaints

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how we’ve handled your information

To exercise any of these rights, please contact us at sa***@*************ng.com. We’ll respond to your request within one month, though complex requests may take longer.

Please note that exercising certain rights may limit your ability to use some of our services.

Security Measures

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

Our security measures include:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing systems

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security, and you provide information at your own risk.

International Transfers

Our business operations are primarily based in the UK. If we need to transfer your information outside the UK or European Economic Area, we’ll ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

Third-Party Websites

Our website may contain links to external websites not operated by us. This privacy policy does not cover the practices of these third-party sites. We encourage you to review the privacy policies of any external websites you visit, as we have no control over their content or practices.

Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They’re widely used to make websites work more efficiently and provide information to website owners. We use cookies to enhance your browsing experience, analyse website traffic, and personalise content.

Our cookies serve several important purposes:

• Remember your preferences: Cookies can store your language, font size, and other display preferences so you don’t need to set them each time you visit
• Analyse website traffic: Cookies track which pages are most popular and how visitors navigate our website, helping us improve our content and design
• Personalise content: Cookies enable us to show you content that’s relevant to your interests and previous interactions
• Protect against spam: Working with Google reCAPTCHA v3, cookies help us distinguish between legitimate users and automated bots

Types of Cookies We Use

We use different types of cookies for various purposes. You can manage your cookie preferences through your browser settings, though please note that disabling certain cookies may affect your experience on our website.

Essential Cookies

These cookies are necessary for our website to function properly and cannot be switched off in our systems.

Security and Anti-Spam Cookies

These cookies help protect our website and forms from spam and malicious activity.

Analytics Cookies

These cookies help us understand how visitors use our website so we can improve our services.

YouTube Video Cookies

When you watch embedded YouTube videos on our site, YouTube may set the following cookies:

Managing Your Cookie Preferences

Browser Settings You can control cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block all cookies entirely
• Set preferences for first-party and third-party cookies

However, please note that disabling certain cookies may affect your ability to use some features of our website. Essential cookies required for basic functionality will continue to work, but you may experience reduced personalisation and functionality in other areas.

Specific Service Controls

• Google Analytics: You can opt out using the Google Analytics Opt-out Browser Add-on
• Google Ads: Manage your advertising preferences through Google Ads Settings
• Personalised Advertising: Opt out of personalised advertising by visiting the Network Advertising Initiative’s opt-out page
• Facebook Pixel: Manage your advertising preferences in your Facebook Ad Settings
• YouTube: Control your privacy settings through your Google Account

Cookie Updates

We regularly review the cookies used on our website. This policy will be updated whenever we make changes to our cookie usage. The “Last Updated” date at the top of this policy reflects when it was most recently revised.

Contact Information

If you have questions, concerns, or complaints about this privacy policy, our cookie usage, or our handling of your personal information, please contact our Data Protection Officer:

Clugston International Trading Limited
Brigg Road, Scunthorpe, Lincolnshire DN16 1BB
Email: sa***@*************ng.com
Phone: +447712674458

We’re committed to addressing your concerns promptly and in accordance with applicable law.